REFUND POLICY

Saving Grace Mobile Notary strives to provide professional and error free notary services. However, we understand that there may be time when expectations are not met. This policy outlines circumstances that will allow for a refund.

POLICY
Refund Eligibility
Refunds are only possible under the following circumstances:

☞ Clerical Error: If there is a clerical error made by our notary (e.g., incorrect date, misspelled name, etc.), we will offer a correction at no additional charge. If a correction is not feasible, a full refund will be provided.

☞ Service Not Rendered: If you paid for service in advance and we were not able to complete the service due to an error or an excuse on your end, we will give you a full refund.

Non-Refundable Circumstances

☞ Client Error: If the error is due to incorrect or incomplete information provided by the client, we not be able to issue a refund.

☞ Client Changes Their Mind: Services rendered cannot be refunded because the client changed their mind or any other circumstance after the notarization is complete.

Instruction on How to Request a Refund

☞ The client must contact Saving Grace Mobile Notary within 24 hours of the date service was rendered

☞ The client must provide a detailed explanation of their reason for requesting a refund and any relevant documentation.

☞ Refund requests are reviewed on a case by case basis, and we will let you know our final decision within 3 business days after receipt of refund request.

Processing the Refund

☞ Approved refunds will be processed and returned in the original payment method within 5 business days.
We will notify you when the refund has been processed.

Liability
Our liability in the event of an error is limited to the cost of the service Saving Grace Mobile Notary provided to the client.

Amendments
This policy may be amended at any time due to changes in business practices and regulations.